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This website is operated by Petnine. Throughout the site, the terms “we”, “us” and “our” refer to Petnine. Petnine offers this website, including all information, tools and services available from this site to you, the user, conditioned upon your acceptance of all terms, conditions, policies and notices stated here.

By visiting our site and/ or purchasing something from us, you engage in our “Service” and agree to be bound by the following terms and conditions (“Terms of Service”, “Terms”), including those additional terms and conditions and policies referenced herein and/or available by hyperlink. These Terms of Service apply  to all users of the site, including without limitation users who are browsers, vendors, customers, merchants, and/ or contributors of content.

Please read these Terms of Service carefully before accessing or using our website. By accessing or using any part of the site, you agree to be bound by these Terms of Service. If you do not agree to all the terms and conditions of this agreement, then you may not access the website or use any services. If these Terms of Service are considered an offer, acceptance is expressly limited to these Terms of Service.

Any new features or tools which are added to the current store shall also be subject to the Terms of Service. You can review the most current version of the Terms of Service at any time on this page. We reserve the right to update, change or replace any part of these Terms of Service by posting updates and/or changes to our website. It is your responsibility to check this page periodically for changes. Your continued use of or access to the website following the posting of any changes constitutes acceptance of those changes.


This Privacy Policy (“Policy”) describes the policies and procedures on the
collection, use, disclosure and protection of your information when you use our
website located at (“Platform”) (“Petnine”, “we”, “us” and “our”),  a
having its registered office at 1505, Pinewood, Runwal Greens, Mumbai 400 078.
The terms “you” and “your” refer to the user of the Platform. The term “Services”
refers to any services offered by Petnine whether on the Platform or otherwise.
Please read this Policy before using the Platform or submitting any personal
information to Petnine. This Policy is a part of and incorporated within, and is to be
read along with, the Terms of Use.


By using the Petnine Platform and the Services, you agree and consent to the
collection, transfer, use, storage, disclosure and sharing of your information as
described and collected by us in accordance with this Policy.  If you do not agree
with the Policy, please do not use or access the Petnine Platform.


We may occasionally update this Policy and such changes will be posted on this
page. Petnine may vary or amend or change or update these Terms, from time to
time entirely at its own discretion. You shall be responsible for checking these Terms
from time to time and ensure continued compliance with these Terms. Your use
of Petnine Platform after any such amendment or change in the Terms shall be
deemed as your express acceptance to such amended/changed terms and you also
agree to be bound by such changed/amended Terms


The Platform may contain links to other websites. Any personal information about
you collected whilst visiting such websites is not governed by this Policy. Petnine
shall not be responsible for and has no control over the practices and content of any
website accessed using the links contained on the Platform. This Policy shall not
apply to any information you may disclose to any of our service providers/service
personnel which we do not require you to disclose to us or any of our service
providers under this Policy.


We will collect and process the following information about you:

Information you give us - This includes information submitted when you:
1. Create or update your Petnine account, which may include your name, email, phone
number, login name and password, address, payment or banking information, date
of birth and profile picture. If you sign in to the Platform through third-party sign-in
services such as Facebook, Google Plus or Gmail or any other social networking or
similar site (collectively, “SNS”), an option of which may be provided to you by
Petnine at its sole discretion, you will be allowing us to pass through and receive
from the SNS your log-in information and other user data; or
2. Provide content to us, which may include reviews, ordering details and history,
favourite vendors, special merchant requests, contact information of people you refer
to us and other information you provide on the Platform (“Your Content”).
3. Use our Services, we may collect and store information about you to process your
requests and automatically complete forms for future transactions, including (but not
limited to) your phone number, address, email, billing information and credit or
payment card information.
4. Correspond with Petnine for customer support;
5. Enable features that require Petnine's access to your address book or calendar;
6. Report problems for troubleshooting.
7. If you sign up to use our Services as a merchant or a delivery partner, we may
collect location details, copies of government identification documents and other
details (KYC), call and SMS details.
Information we collect about you - With regard to each of your visits to the
Platform, we will automatically collect and analyse the following demographic and
other information:

1. When you communicate with us (via email, phone determined through data such as
GPS, IP address;
2. Usage and Preference Information: We collect information as to how you interact
with our Services, preferences expressed and settings chosen. Platform includes the
Petnine advertising services (“Ad Services”), which may collect user activity and
browsing history within the Platform and across third-party sites and online services,
including those sites and services that include our ad pixels (“Pixels”), widgets, plug-
ins, buttons, or related services or through the use of cookies. Our Ad Services

collects browsing information including without limitation your Internet protocol (IP)
address and location, your login information, browser type and version, date and
time stamp, user agent, Petnine cookie ID (if applicable), time zone setting, browser
plug-in types and versions, operating system and platform, and other information
about user activities on the Platform, as well as on third party sites and services that
have embedded our Pixels, widgets, plug-ins, buttons, or related services;
3. Transaction Information: We collect transaction details related to your use of our
Services, and information about your activity on the Services, including the full
Uniform Resource Locators (URL), the type of Services you requested or provided,
comments, domain names, search results selected, number of clicks, information
and pages viewed and searched for, the order of those pages, length of your visit to
our Services, the date and time you used the Services, amount charged, details
regarding application of promotional code, methods used to browse away from the
page and any phone number used to call our customer service number and other
related transaction details;
4. Device Information: We may collect information about the devices you use to
access our Services, including the hardware models, operating systems and
versions, software, file names and versions, preferred languages, unique device
identifiers, advertising identifiers, serial numbers, device motion information and
mobile network information. Analytics companies may use mobile device IDs to track
your usage of the Platform;
5. If you are a partner restaurant, merchant or a delivery partner, we may, additionally,
record your calls with us made from the device used to provide Services, related call
details, SMS details location and address details.
Information we receive from other sources -
1. We may receive information about you from third parties, such as other users,
partners (including ad partners, analytics providers, search information providers), or
our affiliated entities or if you use any of the other websites/apps we operate or the
other Services we provide. Users of our Ad Services and other third-parties may
share information with us such as the cookie ID, device ID, or demographic or
interest data, and information about content viewed or actions taken on a third-party
website, online services or apps. For example, users of our Ad Services may also be

able to share customer list information (e.g., email or phone number) with us to
create customized audience segments for their ad campaigns.
2. If your information is submitted to us through our Service when applying for a
position with Petnine, the information will be used to consider your application. We
may retain your information for any period of time. This information may be shared
with other companies for the purpose of evaluating your qualifications for the
particular position or other available positions, as well as with third-party service
providers retained by us to collect, maintain and analyze candidate submissions for
job postings.
3. When you sign in to Platform with your SNS account, or otherwise connect to your
SNS account with the Services, you consent to our collection, storage, and use, in
accordance with this Policy, of the information that you make available to us through
the social media interface. This could include, without limitation, any information that
you have made public through your social media account, information that the social
media service shares with us, or information that is disclosed during the sign-in
process.  Please see your social media provider’s privacy policy and help center for
more information about how they share information when you choose to connect
your account.
4. If you are partner restaurant, merchant or a delivery partner, we may, additionally,
receive feedback and rating from other users.


Our Platform and third parties with whom we partner, may use cookies, pixel tags,
web beacons, mobile device IDs, “flash cookies” and similar files or technologies to
collect and store information with respect to your use of the Services and third-party
Cookies are small files that are stored on your browser or device by websites, apps,
online media and advertisements. We use cookies and similar technologies for
purposes such as:
- Authenticating users;
- Remembering user preferences and settings;
- Determining the popularity of content;
- Delivering and measuring the effectiveness of advertising campaigns;

- Analyzing site traffic and trends, and generally understanding the online behaviors
and interests of people who interact with our services.
A pixel tag (also called a web beacon or clear GIF) is a tiny graphic with a unique
identifier, embedded invisibly on a webpage (or an online ad or email), and is used to
count or track things like activity on a webpage or ad impressions or clicks, as well
as to access cookies stored on users’ computers. We use pixel tags to measure the
popularity of our various pages, features and services. We also may include web
beacons in e-mail messages or newsletters to determine whether the message has
been opened and for other analytics.
To modify your cookie settings, please visit your browser’s settings. By using our
Services with your browser settings to accept cookies, you are consenting to our use
of cookies in the manner described in this section.
We may also allow third parties to provide audience measurement and analytics
services for us, to serve advertisements on our behalf across the Internet, and to
track and report on the performance of those advertisements. These entities may
use cookies, web beacons, SDKs and other technologies to identify your device
when you visit the Platform and use our Services, as well as when you visit other
online sites and services.


We use the information we collect for following purposes, including:
1. To provide, personalize, maintain and improve our products and services, such as to
enable deliveries and other services, enable features to personalize your Petnine
2. To carry out our obligations arising from any contracts entered into between you and
us and to provide you with the relevant information and services;
3. To administer and enhance the security of our Platform and for internal operations,
including troubleshooting, data analysis, testing, research, statistical and survey
4. To provide you with information about services we consider similar to those that you
are already using, or have enquired about, or may interest you. If you are a
registered user, we will contact you by electronic means (e-mail or SMS or
telephone) with information about these services;

5. To understand our users (what they do on our Services, what features they like, how
they use them, etc.), improve the content and features of our Services (such as by
personalizing content to your interests), process and complete your transactions,
make special offers, provide customer support, process and respond to your queries;
6. To generate and review reports and data about, and to conduct research on, our
user base and Service usage patterns;
7. To allow you to participate in interactive features of our Services, if any; or
8. To measure or understand the effectiveness of advertising we serve to you and
others, and to deliver relevant advertising to you.
9. If you are a partner restaurant or merchant or delivery partner, to track the progress
of delivery or status of the order placed by our customers.
10. to carry out academic research with academic partners.
We may combine the information that we receive from third parties with the
information you give to us and information we collect about you for the purposes set
out above.  Further, we may anonymize and/or de-identify information collected from
you through the Services or via other means, including via the use of third-party web
analytic tools. As a result, our use and disclosure of aggregated and/or de-identified
information is not restricted by this Policy, and it may be used and disclosed to
others without limitation.
We analyze the log files of our Platform that may contain Internet Protocol (IP)
addresses, browser type and language, Internet service provider (ISP), referring, app
crashes, page viewed and exit websites and applications, operating system,
date/time stamp, and clickstream data. This helps us to administer the website, to
learn about user behavior on the site, to improve our product and services, and to
gather demographic information about our user base as a whole.


We may share your information that we collect for following purposes:
- With Service Providers: We may share your information with our vendors,
consultants, marketing partners, research firms and other service providers or
business partners, such as Payment processing companies, to support our business.
For example, your information may be shared with outside vendors to send you
emails and messages or push notifications to your devices in relation to our
Services, to help us analyze and improve the use of our Services, to process and

collect payments. We also may use vendors for other projects, such as conducting
surveys or organizing sweepstakes for us.
- With Partner Restaurants/Merchant: While you place a request to order food
through the Platform, your information is provided to us and to the
restaurants/merchants with whom you may choose to order. In order to facilitate your
online food order processing, we provide your information to that
restaurant/merchant in a similar manner as if you had made a food order directly with
the restaurant. If you provide a mobile phone number, Petnine may send you text
messages regarding the order’s delivery status.
- With Academic Partners: We may share your information with our academic
partners for the purpose of carrying out academic research.
- With Other Users: If you are a delivery partner, we may share your name, phone
number and/or profile picture (if applicable), tracking details with other users to
provide them the Services.
- For Crime Prevention or Investigation: We may share this information with
governmental agencies or other companies assisting us, when we are:
o Obligated under the applicable laws or in good faith to respond to court orders and
processes; or
o Detecting and preventing against actual or potential occurrence of identity theft,
fraud, abuse of Services and other illegal acts;
o Responding to claims that an advertisement, posting or other content violates the
intellectual property rights of a third party;
o Under a duty to disclose or share your personal data in order to enforce our Terms of
Use and other agreements, policies or to protect the rights, property, or our safety,
our customers, or others, or in the event of a claim or dispute relating to your use of
our Services. This includes exchanging information with other companies and
organizations for the purposes of fraud detection and credit risk reduction.
- For Internal Use: We may share your information with any present or future
member of our “Group” (as defined below)or affiliates for our internal business
purposes The term “Group” means, with respect to any person, any entity that is
controlled by such person, or any entity that controls such person, or any entity that
is under common control with such person, whether directly or indirectly, or, in the
case of a natural person, any Relative (as such term is defined in the Companies
Act, 2013 to the extent applicable) of such person.

- With Advertisers and advertising networks: We may work with third parties such
as network advertisers to serve advertisements on the Platform and on third-party
websites or other media (e.g., social networking platforms). These third parties may
use cookies, JavaScript, web beacons (including clear GIFs), Flash LSOs and other
tracking technologies to measure the effectiveness of their ads and to personalize
advertising content to you. 

When you sign up for an account, you are opting in to receive emails from Petnine.
You can you can follow the “unsubscribe” instructions in commercial email
messages, but note that you cannot opt out of receiving certain administrative
notices, service notices, or legal notices from Petnine.
If you wish to withdraw your consent for the use and disclosure of your personal
information in the manner provided in this Policy, please write to us
at Please note that we may take time to process such requests,
after which we will not use your personal data for any processing unless required by
us to comply with our legal obligations. We may not be able offer you any or all
Services upon such withdrawal of your consent.


If you have any queries relating to the processing or usage of information provided
by you in connection with this Policy, please email us at

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